Help Center

1. Visit our website (you're already here!)

2. Choose your shoe type and your clean type

3. Once the transaction is complete, we'll send you instructions on how best to post your shoes to us and what to include within the package

4. Send your shoes to Shoe Lab HQ via postage or courier, taking the relevant method you require (please make sure any high value items are insured, where necessary)

5. We'll process the order, deep clean your shoes and then package them up and send them back to you

If you have any other questions, please just contact us, either via Facebook Messenger or email: info@shoelabuk.com

At Shoe Lab, besides cleaning, we also offer the following services:

• Mid-sole painting 
• Full trainer re-paint 
• Customised re-paint
• Minor glue work
• Full sole gluing

These services are additional to the cleaning price we offer, but do vary based on the amount of work required on a pair-by-pair basis. Please message us for a specific quote for the above services or for more information. 

We will do our absolute best to have your footwear returned to you within 7 days of us receiving them. If this is not possible, we will of course notify you. 

We can't share our magic with you, but we can guarantee that we will professionally hand clean your shoes using a number of different techniques and products, ensuring all the footwear we receive is returned to the customer at the highest possible standard. 

Rest assured, we will never do or use anything that would risk causing damage to your shoes. Ever. 

Orders can be cancelled at any time before cleaning has taken place. 

If you cancel an order before posting your shoes to us, we will issue you with a full refund. 

If you cancel your order after you have posted your shoes to us, you will not be eligible for a refund. We will, of course, happily return your shoes to you. 

Any orders cancelled after cleaning has been done will, again, not be eligible for a refund. But, on the bright side, you will get clean shoes returned to you! 

Please contact us immediately if you have a complaint or an issue with anything. You can do this via Facebook, or email us: info@shoelabuk.com

If you want to cancel an order, please email cancellations@shoelabuk.com or message us on Facebook. Have your order number ready as we will need this to locate you on our system. 

Yes. Rather than the estimated 7 days return for cleans, painting is likely to take around two weeks. Please keep this in mind when agreeing to this service, or any of our other additional services. 

We class all kids shoes size 2 and under. Anything above size 2 will be charged at adult prices.