Help Center

1. Visit our website (you're already here!)

2. Choose your clean type and your shoe type

3. At checkout choose DPD next day collection (most popular or take them to your local DPD Drop off point. When your transaction's complete, we'll send you instructions on how best to package your shoes and what to include within the package 

4. We'll process the order, clean your items at the lab and then package them up and send them back to you 

5. All that's left is for you to marvel at the results and wonder how Shoe Lab did it!

If you have any other questions, simply get in touch via Instagram, Facebook Messenger or email: info@shoelabuk.com  

We will do our absolute best to have your footwear returned to you within 7 days of us receiving them. If this is not possible, we will of course notify you. 

We can't share our magic with you, but we can guarantee that we will professionally hand clean your shoes using a number of different techniques and products, ensuring all the footwear we receive is returned to the customer at the highest possible standard. 

Rest assured, we will never do or use anything that would risk causing damage to your shoes. Ever. 

Orders can be cancelled at any time before cleaning has taken place. 

If you cancel an order before posting your shoes to us, we will issue you with a full refund. 

If you cancel your order after you have posted your shoes to us, you will not be eligible for a refund. We will, of course, happily return your shoes to you. 

Any orders cancelled after cleaning has been done will, again, not be eligible for a refund. But, on the bright side, you will get clean shoes returned to you!